Dharne & Company.

Customer care: customer care and support services will continue to lead in terms of revenue generation, staying ahead of the BPO pack with a turnover of around US$ 1.2 billion in 2003-04. The 2002-03 statistics of the segment stood at US$810 million.
Finance: Financial services are expected to experience the hottest growth, achieving revenues of US$820 million in 2003-04, up from US$510 million in 2002-03. No longer is it just entry-level work for Indian players in this service line. Service providers are moving into value-added domains such as insurance claims processing equity research and financial management.
HR services: HR services outsourcing will also become a bigger piece of the overall BPO pie over the next year, offering a significant latent opportunity for the country’s industry players. Revenues are expected to touch US$70 million during 2003-04.
Payment services: Yet another high growth area within BPO service lines, payment services will generate revenues of around US$430 million for the 2003-04 period, up from US$210 million in 2002-03.
Administration: Revenues from the administration services segment are expected to go up to US$540 million during 2003-04, up from US$ 310 million in 2002-03. Administration continues to be a hot growth, highly competitive segment for Indian BPO companies.
Content development: The content development services segment is expected to keep pace with the other leading BPO revenue streams by logging in a turnover of around US$520 million in 2003-04. Content development services include engineering and design services, digitization (GIS), animation, network management and biotech research.