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Pre Analysis |
Analysis |
Transition Management |
Ongoing Operations |
K
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V
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Understand client business |
Gather documentation |
Adopt process plan |
Operations accept service resposibility |
| Identify outsource opportunities |
Identify solution & costing |
Imulate client process |
Quality plan put into effect |
| Assess requirements |
Confirm and validate wit client |
Document operating plan |
SLA acceptance |
| Review environment |
Prepare process implementation plan |
Confirm performance requirements |
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| Confirm viability |
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Customer acceptance |
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| Location |
Onsite |
Offsore-onsite |
Offsore-onsite |
Offsore |
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| Resposibility |
Client functional managers |
Client functional managers |
client functional managers |
Client functional managers |
| BPO specialists |
Analysis team |
Transition team |
Service delivery head |
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